Prefer email?
support@yttranscript.dev — we read everything and reply.
Before you write
For billing questions (a charge you don’t recognise, a refund, a plan change), the fastest path is your billing portal from the pricing page — it reaches the billing system directly. For everything else, the form above or the email both land with the same person.
What to include
- What happened — the video URL or upload that failed, the error you saw.
- What you expected — the format, language, or feature you were after.
- Where you were — the web tool, the Chrome extension, or the API (include your API key’s last 4 chars, not the full key).